Privacy & Safety

We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

General statement

Custom Gym Equipment fully respects your right to privacy, and will not collect or publish any personal information about you through this website without your clear permission. Any personal information which you volunteer to the Society will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 – 2003.

Collection and use of personal information

Custom Gym Equipment does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us, by using our online feedback form or by making a credit card booking). Any information which you provide in this way is not made available to any third parties, and is used by us only in line with the purpose for which you provided it.

Collection and use of technical information

This website uses temporary “session” cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. If you use the ‘Remember me’ option when logging in to the Law Society website, a cookie is placed on your computer with an encrypted id to remember your credentials. No other information is stored in this cookie. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to personally identify website visitors. The technical details logged are confined to the following items:

• the IP address of the visitor’s web server
• the top-level domain name used (for example .ie, .com, .org, .net)
• the previous website address from which the visitor reached us, including any search terms used
• Google analytics which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
• the type of web browser and operating system used by the website visitor.

Custom Gym Equipment will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of the Custom Gym Equipment never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by law. The technical information will be used only by the Custom Gym Equipment, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Acts, 1988 – 2003.

 

Third Party Websites

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website to which this website contains a link. The inclusion of a link on the website does not imply endorsement of the linked website by us.

Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this privacy policy, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Glossary of technical terms used

Web browser: The piece of software you use to read web pages. Examples are Google Chrome, Microsoft Internet Explorer, Firefox, Safari and Opera.

IP address: The identifying details for your computer, or your internet company’s computer, expressed in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Cookies: Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.

 

PRE-ORDER TERMS & CONDITIONS

1. PRE-ORDER RESERVATION

When placing a Pre-Order for Custom Gym Equipment product, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Custom Gym Equipment shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to info@customgymequipment.ie with your PRE-ORDER number.

You acknowledge and agree that Custom Gym Equipment may decline or delay reservations to avoid over-subscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.

2. PAYMENT

You will be charged the full price of the products & shipping fee at the time of placing the Pre-Order. If the Custom Gym Equipment is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, Custom Gym Equipment shall process a full refund to you. 

3. PRIORITY

Custom Gym Equipment will build Products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list.

4. DELIVERY SCHEDULE

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Custom Gym Equipment does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Custom Gym Equipment is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in # 5 below.

5. CANCELLATION

Buyer or Seller may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Custom Gym Equipment cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee).

6. LIMITATION OF LIABILITY

Under no circumstances will Custom Gym Equipment be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event that Custom Gym Equipment is held liable for any damages arising out or related to these Terms, your sole and exclusive remedy will be the full refund of your purchase price without interest.

7. Customer Information

We will use any information that we may collect about you only in accordance with our General Terms and Conditions to which
you may refer at the top of this page.

8. CHANGES TO THE TERMS

Custom Gym Equipment reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 5 above.

 

COUPONS & DISCOUNT CODES

The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount (if applicable) to be deducted from the order. Coupons and Discount codes cannot be used/applied in conjunction with existing discounts, sale products and made to order gym equipment. Offers can be amended or withdrawn at any time.

 

SHIPPING & RETURNS

Shipping Policy

Shipping/Delivery will be made within 2-7 working days if item is in stock. All goods are subject to availability. 

Any shortages, damages or not delivered goods must be notified to Custom Gym Equipment by email or phone within 3 working days and confirmed in writing within 5 working days. Claims for shortages or not delivered items must be agreed by the carriers consignment or proof of delivery note on which the goods have been signed for as short or damaged as appropriate. 

All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered as no responsibility can be accepted afterwords for non or short delivery if there is a discrepancy.

Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any difficulties with products received must be notified to Custom Gym Equipment within 72 hours after delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the resalable original packaging. To complete your return, we require a receipt or proof of purchase send together with a product.

Once we have received and inspected the goods, your payment will then be refunded within 14 days minus any delivery costs that may have incurred.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.​

We will not accept returns if there is evidence the item has been used, item not in its original condition, is damaged or missing parts for reasons not due to our error.

Returns have to be send to:

Custom Gym Equipment

John Joe Sheehy Road

Tralee

Co. Kerry

Tel: 0862145150